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Jack_06's avatar
Jack_06
Helpful | Level 5
4 years ago

Impossible de démarrer Dropbox

Bonjour tout le monde

 

Je suis inscrit au programme Dropbox Beta et je viens d'avoir une mise à jour via le Microsoft store (124.3.4875.0)

 

Suite à cette mise à jour j'ai le message "Impossible de démarrer Dropbox", j'ai essayer de l'exécuter en tant qu'admin, j'ai redémarrer mon PC rien n'y fait

 

Voici l'erreur et merci d'avance pour votre aide 🙂

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 124.3.4875
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3f3c3e94-d39a-4640-a718-e50af699cf9d
pid: 17048
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Jacky Portable\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Jacky Portable\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Dropbox'
real_path='E:\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\Dropbox.exe'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\124.3.4875\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\124.3.4875\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\JACKYP~1\AppData\Local\Temp
TEMP: C:\Users\JACKYP~1\AppData\Local\Temp
tempdir: 'C:\\Users\\JACKYP~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\Jacky Portable\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6488, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 307, in _wrapped
File "dropbox\client\main.pyc", line 6017, in _init_components_for_account
File "dropbox\client\main.pyc", line 5944, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 275, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 175, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 183, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> CF connect sync root |>> Unknown error: HRESULT(0x8007017A)"

Fichiers et dossiers
Installations et intégrations
Équipes et administrateurs
  • Jack_06's avatar
    Jack_06
    4 years ago

    Bonjour à tous

     

    si cela peut vous aider j'ai solutionner mon problème en téléchargeant dropbox en version hors ligne et j'ai réinstaller dropbox 🤔

  • Jack_06's avatar
    Jack_06
    Helpful | Level 5
    4 years ago

    Bonjour à tous

     

    si cela peut vous aider j'ai solutionner mon problème en téléchargeant dropbox en version hors ligne et j'ai réinstaller dropbox 🤔

  • gberdo's avatar
    gberdo
    Explorer | Level 3
    4 years ago

    Bonjour, je viens de changer de MacBook et Dropbox app ne parvient pas à redémarrer.

     

    Voici le message d'erreur que j'obtiens en PJ + le détails ci-dessous.

     

    Merci d'avance pour votre aide ! 

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 136.4.4345
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
    pid: 9049
    ppid: 1
    uid: 503
    user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
    euid: 503
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/gauthierberdeaux'
    appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
             real_path='/Users/gauthierberdeaux/.dropbox/instance1'
                    mode=0o40700 uid=503 gid=20
             parent mode=0o40755 uid=503 gid=20
    dropbox_path: '/Users/gauthierberdeaux/Dropbox'
                  real_path='/Users/gauthierberdeaux/Dropbox'
                        mode=0o40700 uid=503 gid=20
                  parent mode=0o40755 uid=503 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=503 gid=20
                    parent mode=0o40755 uid=503 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
             real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
                    mode=0o40700 uid=503 gid=20
             parent mode=0o40755 uid=503 gid=20
    Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 826, in wrapper
      File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 313, in _wrapped
      File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
      File "dropbox/client/main.pyc", line 6060, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 526, in _init_new_engine_locked
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
      File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
    nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

    • gberdo's avatar
      gberdo
      Explorer | Level 3
      4 years ago

      Bonjour, je viens de changer de MacBook et j'ai le même souci, j'ai tenté la manip sur Terminal mais ça ne fonctionne pas malheureusement...

       

      Voici le message d'erreur que j'obtiens en PJ + le détails ci-dessous.

       

      Merci d'avance pour votre aide ! 

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 136.4.4345
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
      bn.is_frozen: True
      machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
      pid: 9049
      ppid: 1
      uid: 503
      user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
      euid: 503
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/gauthierberdeaux'
      appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
               real_path='/Users/gauthierberdeaux/.dropbox/instance1'
                      mode=0o40700 uid=503 gid=20
               parent mode=0o40755 uid=503 gid=20
      dropbox_path: '/Users/gauthierberdeaux/Dropbox'
                    real_path='/Users/gauthierberdeaux/Dropbox'
                          mode=0o40700 uid=503 gid=20
                    parent mode=0o40755 uid=503 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=503 gid=20
                      parent mode=0o40755 uid=503 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
               real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
                      mode=0o40700 uid=503 gid=20
               parent mode=0o40755 uid=503 gid=20
      Traceback (most recent call last):
        File "dropbox/client/main.pyc", line 826, in wrapper
        File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
        File "dropbox/client/message_queue.pyc", line 313, in _wrapped
        File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
        File "dropbox/client/main.pyc", line 6060, in create_sync_engine
        File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
        File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
        File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 526, in _init_new_engine_locked
        File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
        File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
      nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

       

       

       

    • Chloé's avatar
      Chloé
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Bonjour gberdo,

       

      Merci d'avoir contacté la communauté de Dropbox! :slight_smile:
       
      Avec la nouvelle mise à jour MacOS Monterey, des autorisations plus strictes ont été appliquées par Apple, ce qui a probablement conduit au problème que vous rencontrez. Merci d'effectuer les étapes suivantes:



      1. Cliquez sur l'icône Apple dans le coin supérieur gauche de votre écran.

      2. Sélectionnez Préférences Système.

      3. Cliquez sur Sécurité et confidentialité.

      4. Sélectionnez l'onglet Confidentialité.

      5. Sélectionnez Accès complet au disque.

      6. Sous Dropbox, assurez-vous que tous les dossiers sont cochés. (Pour apporter des modifications, vous devrez cliquer sur le cadenas et entrer votre mot de passe MacOS).

      7. Répétez ces étapes sous Fichiers et dossiers et Accessibilité.

      8. Une fois que vous avez terminé, essayez de redémarrer l'application de bureau Dropbox.
       
      J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
      • gberdo's avatar
        gberdo
        Explorer | Level 3
        3 years ago

        Bonjour Chloé et Marion,

         

        Merci pour votre réponse et votre aide. J'ai effectué ces manips dans Sécurité & Confidentialité mais l'app ne parvient toujours pas à démarrer... Voici le message d'erreur ci-dessous dropbox_error7dj4bt5h.txt : 

         

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 138.4.2392
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
        bn.is_frozen: True
        machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
        pid: 445
        ppid: 1
        uid: 503
        user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
        effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
        euid: 503
        gid: 20
        egid: 20
        group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
        effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
        DYLD_LIBRARY_PATH: None
        cwd: '/'
             real_path='/'
                    mode=0o40755 uid=0 gid=0
             parent mode=0o40755 uid=0 gid=0
        HOME: '/Users/gauthierberdeaux'
        appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
                 real_path='/Users/gauthierberdeaux/.dropbox/instance1'
                        mode=0o40700 uid=503 gid=20
                 parent mode=0o40755 uid=503 gid=20
        dropbox_path: '/Users/gauthierberdeaux/Dropbox'
                      real_path='/Users/gauthierberdeaux/Dropbox'
                            mode=0o40700 uid=503 gid=20
                      parent mode=0o40755 uid=503 gid=20
        sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                        real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                              mode=0o100755 uid=503 gid=20
                        parent mode=0o40755 uid=503 gid=20
        trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                        real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                              not found
                        parent not found
        tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
                 real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
                        mode=0o40700 uid=503 gid=20
                 parent mode=0o40755 uid=503 gid=20
        Traceback (most recent call last):
          File "dropbox/client/main.pyc", line 832, in wrapper
          File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
          File "dropbox/client/message_queue.pyc", line 313, in _wrapped
          File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
          File "dropbox/client/main.pyc", line 6094, in create_sync_engine
          File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
          File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
          File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
          File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
          File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
          File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
          File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
          File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
        nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

         

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