Forum Discussion

Helpful | Level 5

4 years ago

Impossible de démarrer Dropbox

Bonjour tout le monde

Je suis inscrit au programme Dropbox Beta et je viens d'avoir une mise à jour via le Microsoft store (124.3.4875.0)

Suite à cette mise à jour j'ai le message "Impossible de démarrer Dropbox", j'ai essayer de l'exécuter en tant qu'admin, j'ai redémarrer mon PC rien n'y fait

Voici l'erreur et merci d'avance pour votre aide 🙂

bn.BUILD_KEY: Dropbox
bn.VERSION: 124.3.4875
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3f3c3e94-d39a-4640-a718-e50af699cf9d
pid: 17048
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Jacky Portable\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Jacky Portable\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Dropbox'
real_path='E:\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\Dropbox.exe'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\124.3.4875\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_124.3.4875.0_x86__xbfy0k16fey96\\124.3.4875\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\JACKYP~1\AppData\Local\Temp
TEMP: C:\Users\JACKYP~1\AppData\Local\Temp
tempdir: 'C:\\Users\\JACKYP~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\Jacky Portable\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6488, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 307, in _wrapped
File "dropbox\client\main.pyc", line 6017, in _init_components_for_account
File "dropbox\client\main.pyc", line 5944, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 275, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 175, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 183, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> CF connect sync root |>> Unknown error: HRESULT(0x8007017A)"

Fichiers et dossiers

Installations et intégrations

Équipes et administrateurs

Jack_06
4 years ago
Bonjour à tous

si cela peut vous aider j'ai solutionner mon problème en téléchargeant dropbox en version hors ligne et j'ai réinstaller dropbox 🤔

Jack_06
Helpful | Level 5
4 years ago
Bonjour à tous

si cela peut vous aider j'ai solutionner mon problème en téléchargeant dropbox en version hors ligne et j'ai réinstaller dropbox 🤔
gberdo
Explorer | Level 3
3 years ago
Bonjour, je viens de changer de MacBook et Dropbox app ne parvient pas à redémarrer.

Voici le message d'erreur que j'obtiens en PJ + le détails ci-dessous.

Merci d'avance pour votre aide !

bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
pid: 9049
ppid: 1
uid: 503
user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
euid: 503
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/gauthierberdeaux'
appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
real_path='/Users/gauthierberdeaux/.dropbox/instance1'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
dropbox_path: '/Users/gauthierberdeaux/Dropbox'
real_path='/Users/gauthierberdeaux/Dropbox'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
mode=0o40700 uid=503 gid=20
parent mode=0o40755 uid=503 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 826, in wrapper
File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
File "dropbox/client/main.pyc", line 6060, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 526, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"
- gberdo
  Explorer | Level 3
  3 years ago
  Bonjour, je viens de changer de MacBook et j'ai le même souci, j'ai tenté la manip sur Terminal mais ça ne fonctionne pas malheureusement...
  
  Voici le message d'erreur que j'obtiens en PJ + le détails ci-dessous.
  
  Merci d'avance pour votre aide !
  
  bn.BUILD_KEY: Dropbox
  bn.VERSION: 136.4.4345
  bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
  bn.is_frozen: True
  machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
  pid: 9049
  ppid: 1
  uid: 503
  user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
  effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
  euid: 503
  gid: 20
  egid: 20
  group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
  effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
  DYLD_LIBRARY_PATH: None
  cwd: '/'
  real_path='/'
  mode=0o40755 uid=0 gid=0
  parent mode=0o40755 uid=0 gid=0
  HOME: '/Users/gauthierberdeaux'
  appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
  real_path='/Users/gauthierberdeaux/.dropbox/instance1'
  mode=0o40700 uid=503 gid=20
  parent mode=0o40755 uid=503 gid=20
  dropbox_path: '/Users/gauthierberdeaux/Dropbox'
  real_path='/Users/gauthierberdeaux/Dropbox'
  mode=0o40700 uid=503 gid=20
  parent mode=0o40755 uid=503 gid=20
  sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
  mode=0o100755 uid=503 gid=20
  parent mode=0o40755 uid=503 gid=20
  trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
  not found
  parent not found
  tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
  real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
  mode=0o40700 uid=503 gid=20
  parent mode=0o40755 uid=503 gid=20
  Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 826, in wrapper
  File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6060, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 526, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
  nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"
- Chloé
  Dropbox Staff
  3 years ago
  Bonjour gberdo,
  
  Merci d'avoir contacté la communauté de Dropbox!
  
  Avec la nouvelle mise à jour MacOS Monterey, des autorisations plus strictes ont été appliquées par Apple, ce qui a probablement conduit au problème que vous rencontrez. Merci d'effectuer les étapes suivantes:
  
  1. Cliquez sur l'icône Apple dans le coin supérieur gauche de votre écran.
  
  2. Sélectionnez Préférences Système.
  
  3. Cliquez sur Sécurité et confidentialité.
  
  4. Sélectionnez l'onglet Confidentialité.
  
  5. Sélectionnez Accès complet au disque.
  
  6. Sous Dropbox, assurez-vous que tous les dossiers sont cochés. (Pour apporter des modifications, vous devrez cliquer sur le cadenas et entrer votre mot de passe MacOS).
  
  7. Répétez ces étapes sous Fichiers et dossiers et Accessibilité.
  
  8. Une fois que vous avez terminé, essayez de redémarrer l'application de bureau Dropbox.
  
  J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
  - gberdo
    Explorer | Level 3
    3 years ago
    Bonjour Chloé et Marion,
    
    Merci pour votre réponse et votre aide. J'ai effectué ces manips dans Sécurité & Confidentialité mais l'app ne parvient toujours pas à démarrer... Voici le message d'erreur ci-dessous dropbox_error7dj4bt5h.txt :
    
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 138.4.2392
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: 965cf713-6dc7-5a68-a270-3abc9dfaaa48
    pid: 445
    ppid: 1
    uid: 503
    user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='gauthierberdeaux', pw_passwd='********', pw_uid=503, pw_gid=20, pw_gecos='Gauthier Berdeaux', pw_dir='/Users/gauthierberdeaux', pw_shell='/bin/bash')
    euid: 503
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/gauthierberdeaux'
    appdata: '/Users/gauthierberdeaux/.dropbox/instance1'
    real_path='/Users/gauthierberdeaux/.dropbox/instance1'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    dropbox_path: '/Users/gauthierberdeaux/Dropbox'
    real_path='/Users/gauthierberdeaux/Dropbox'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
    real_path='/private/var/folders/b6/_fkr5ntj7c959d1c_7xtdm880000gq/T'
    mode=0o40700 uid=503 gid=20
    parent mode=0o40755 uid=503 gid=20
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 832, in wrapper
    File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
    File "dropbox/client/message_queue.pyc", line 313, in _wrapped
    File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
    File "dropbox/client/main.pyc", line 6094, in create_sync_engine
    File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
    File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
    File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
    File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
    File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
    File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
    File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
    File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
    nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"