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Fioul's avatar
Fioul
New member | Level 2
6 years ago
Solved

Erreur Fatale après une mise à jour Dropbox sous Windows 10. Coïncidence ou pas ?

Bonjour. Suite à l'installation d'une mise à lour Dopbox mon PC est passé à un écran bleu. Erreur Fatale après une mise à jour Dropbox sous Windows 10. Coïncidence ou pas ? J'utilise dans ma sociét...
  • Marion's avatar
    Marion
    3 years ago

    Bonjour Jean-bernard R.,

     

    Merci d'avoir contacté la communauté de Dropbox! 🤗

     

    Pourriez-vous essayer cette démarche :

     

    1. Accédez à la page Favoris.

    2. À droite du nom du fichier concerné, vous verrez une étoile noire.

    3. Cliquez sur l'étoile noire, ceci retirera le fichier en question de la section Favoris.

     

     J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir. 😊

Chloé's avatar
Chloé
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Bonjour Fioul,

Merci d'avoir contacté la communauté de Dropbox :slight_smile:
 
La mise à jour du client Dropbox ne devrait pas entraîner ce genre d'incident. 
 
Pouvez-vous m'indiquer si vous avez pu installer à nouveau l'application Dropbox sur cet ordinateur? 
 
En attendant votre réponse, je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.

 

Fioul's avatar
Fioul
New member | Level 2
6 years ago
Bonjour Cloè. Dropbox est maintenant réinstaller sur mon ordinateur et je n'ai pas de problème. Belle journée
  • Chloé's avatar
    Chloé
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Bonjour Fioul,

    Merci pour votre réponse.

    Ravie d'apprendre que votre problème est résolu!

    Si vous avez d'autres questions, n'hésitez pas à m'en informer.

    Je vous souhaite une agréable journée!

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Coïncidence ou pas ?","id":"message:354551","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:1184271"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:102001000"},"conversation":{"__ref":"Conversation:conversation:354551"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:354551"},"body@stripHtml({\"truncateLength\":200})":" Bonjour. Suite à l'installation d'une mise à lour Dopbox mon PC est passé à un écran bleu. Erreur Fatale après une mise à jour Dropbox sous Windows 10. Coïncidence ou pas ? J'utilise dans ma sociét...","body@stringLength":"513","rawBody":"

Bonjour.

Suite à l'installation d'une mise à lour Dopbox mon PC est passé à un écran bleu. Erreur Fatale après une mise à jour Dropbox sous Windows 10. Coïncidence ou pas ?

J'utilise dans ma société plusieurs PC et je n'ai pas eu de problème.

Par contre, j'ai du réinstaller la version d'usine de Windows sur mon PC. Il fonctionne correctement et avant de réinstaller Dropbox je voulais être certain qu'il n'y a pas de problème avec la dernière mise à jour.

Merci pour votre retour.

","kudosSumWeight":0,"postTime":"2019-07-11T03:59:16.940-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:354551_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3730},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:354551":{"__typename":"Conversation","id":"conversation:354551","solved":true,"topic":{"__ref":"ForumTopicMessage:message:354551"},"lastPostingActivityTime":"2019-07-18T04:20:56.566-07:00","lastPostTime":"2019-07-18T04:20:56.566-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:354551":{"__typename":"ModerationData","id":"moderation_data:354551","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:354551_1":{"__typename":"Revision","id":"revision:354551_1","lastEditTime":"2019-07-11T03:59:16.940-07:00"},"ForumReplyMessage:message:355677":{"__typename":"ForumReplyMessage","id":"message:355677","conversation":{"__ref":"Conversation:conversation:354551"},"author":{"__ref":"User:user:1184271"},"revisionNum":1,"uid":355677,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:102001000"},"subject":"Re: Erreur Fatale après une mise à jour Dropbox sous Windows 10. Coïncidence ou pas ?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:355677"},"parent":{"__ref":"AcceptedSolutionMessage:message:354763"},"body":"Bonjour Cloè. Dropbox est maintenant réinstaller sur mon ordinateur et je n'ai pas de problème. Belle journée","body@stringLength":"109","rawBody":"Bonjour Cloè. Dropbox est maintenant réinstaller sur mon ordinateur et je n'ai pas de problème. 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Coïncidence ou pas ?","moderationData":{"__ref":"ModerationData:moderation_data:354763"},"body":"

Bonjour Fioul,

\n
Merci d'avoir contacté la communauté de Dropbox :slight_smile:
\n
 
\n
La mise à jour du client Dropbox ne devrait pas entraîner ce genre d'incident. 
\n
 
\n
Pouvez-vous m'indiquer si vous avez pu installer à nouveau l'application Dropbox sur cet ordinateur? 
\n
 
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En attendant votre réponse, je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.
\n
\n

 

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Bonjour ,

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Merci d'avoir contacté la communauté de Dropbox :slight_smile:
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\n
La mise à jour du client Dropbox ne devrait pas entraîner ce genre d'incident. 
\n
 
\n
Pouvez-vous m'indiquer si vous avez pu installer à nouveau l'application Dropbox sur cet ordinateur? 
\n
 
\n
\n
En attendant votre réponse, je vous souhaite une agréable journée ! Si vous avez d'autres questions, n'hésitez pas à m'en informer.
\n
\n

 

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Coïncidence ou pas ?","moderationData":{"__ref":"ModerationData:moderation_data:355910"},"body":"

Bonjour Fioul,

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Merci pour votre réponse.

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Ravie d'apprendre que votre problème est résolu!

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Si vous avez d'autres questions, n'hésitez pas à m'en informer.

\n

Je vous souhaite une agréable journée!

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