We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Frijoles's avatar
Frijoles
Helpful | Level 6
5 months ago

Keynote powerpoint presentation not present on Dropbox.

Keynote powerpoint prevention was shared with a friend through DropBox.  Now when I try to "open recent" in my Keynote app, I get a message:   The document “Vietnam Revisited” could not be opened. T...
Preview
Sharing
Third Party Integrations
  • Frijoles's avatar
    Frijoles
    5 months ago

    Well . . . fortunately the friend I shared my powerpoint presentation with still had it on his computer so he shared it back to me.  Whew!  There was a lot of work that went into making the first powerpoint and was not looking forward to redoing it!

Frijoles's avatar
Frijoles
Helpful | Level 6

Thanks Mark.  I should have explained . . . I’m on a PowerMac, not a Windows computer.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Is Keynote installed? 

Have you tried File -> Open of it? 

  • Frijoles's avatar
    Frijoles
    Helpful | Level 6
    5 months ago
    Mark: Yes . . Keynote is a native app on Macs for PowerPoint presentations. I’ve used it numerous times and the old presentations are still available on DropBox. This one gives me a message about mounting the volume when I try to open recent. I can’t figure out what’s happening.
    • Frijoles's avatar
      Frijoles
      Helpful | Level 6
      5 months ago

      Well . . . fortunately the friend I shared my powerpoint presentation with still had it on his computer so he shared it back to me.  Whew!  There was a lot of work that went into making the first powerpoint and was not looking forward to redoing it!

About Dropbox for Beginners

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!