You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Amy
2 years agoCommunity Manager
What’s new: Unlimited Passwords and video updates
We love to tell you the good news when there are new product features and updates, and here are some fun ones for you! Let us know what you think of these updates in the comments below!
Unli...
darrellsalk
2 years agoExplorer | Level 4
The chart for size limits on video files that can preview is BLANK. What ARE the size limits for video files to preview (in particular .mov and .mp4)?
- Jay2 years agoDropbox Staff
Hi darrellsalk, which chart are you referring to, and in which article?
- darrellsalk2 years agoExplorer | Level 4Jay —
Thanks for getting back to me. I am sorry I was not more clear in my question.
In the article by Amy [1] (Community Manager) that is referred to in the title of this question [2], there is a section called “Watch this: Enjoy enhanced video loading and playback.” She says, “You can also preview videos with larger file sizes…”
I followed the only link provided for more information <Learn how to use our new video enhancements> [3] which took me to “How to play video and audio files in Dropbox.” The link there for <Video and audio playback FAQs> [4] has a link to <Learn about supported file types that can preview in Dropbox> [5]. In the section describing “File types that preview as a video,” it says that for the preview to work, the “file must be smaller than the size limit listed in the chart.”
The chart shows different file types, but nothing about size limits:
.3gp .m2t .mpg .vob
.3gpp .m4v .mts .webm
.3gpp2 .mkv .mxf† .wmv
.asf .mov .ogv
.avi .mp4 .rm
.dv. .mpeg .ts
Thus my original question: What are the size limits for video files to preview?
— Darrell
(BTW, there is nothing in the first information link that is provided in the article [3] about any of the other “new video enhancements” that are described: fast forward and rewind controls, closed captioning, read transcription, new scrubbing features, etc..)
[1] <https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1287747
[2] https://www.dropboxforum.com/t5/Dropbox-tips-tricks/What-s-new-Unlimited-Passwords-and-video-updates/m-p/665926>
[3] <https://help.dropbox.com/view-edit/play-video-audio>
[4] https://help.dropbox.com/view-edit/video-audio-FAQ
[5] <https://help.dropbox.com/view-edit/file-types-that-preview>.- BenDBX2 years agoCommunity Manager
Hi darrellsalk
Thanks for pointing out that this information was not available in the Help Center. We are looking into updating it to reflect the current status of our products.
The limit on file size for video previews was increased from 50 GB to the current size of 100 GB.
Regards,
Ben
About Dropbox tips & tricks
Learn how to get the most out of Dropbox with other users like you.
390 PostsLatest Activity: 4 days agoIf you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!