We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

k6ncx's avatar
k6ncx
Explorer | Level 4
2 years ago

Basic account allows to to three devices whether those devices still exist or not

Beware. We ran into this issue while trying to document a different issue.   Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife ...
Account Settings
Dropbox Basic
Setting up the apps
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
k6ncx wrote:

Apparently the three devices counts any device which was logged in in the past and never explicitly logged out.

Any device (computer or mobile) linked to your account will count towards the three device limit. If you don't unlink a device, it will continue to count. You either need to sign out of Dropbox on a device or you can unlink devices from your Security page. Sessions on the Dropbox website don't count towards the device limit.

About Dropbox tips & tricks

Node avatar for Dropbox tips & tricks

Learn how to get the most out of Dropbox with other users like you.

391 PostsLatest Activity: 8 hours ago
322 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!