You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • anonymous's avatar
    anonymous

    DropboxMacUpdate is not running after installing this version.

  • pumrel's avatar
    pumrel
    Explorer | Level 3

    Hello,

     

    I have installed vanilla Windows 10 64-bit and the Dropbox app keeps crashing all the time. No error message is shown. The processes just end and the tray icon disappears when I hover over it. I tried the steps provided in this thread but with no succes. My hardware info is here.

  • nicocasel's avatar
    nicocasel
    Helpful | Level 5

    Hi all,

     

    During the past 3 years, my DropBox desk app has been working well on my laptop. But for some weeks now, I get this error message:

     

    Problem signature:
      Problem Event Name:	APPCRASH
      Application Name:	Dropbox.exe
      Application Version:	40.4.46.0
      Application Timestamp:	5a25f0d7
      Fault Module Name:	ntdll.dll
      Fault Module Version:	6.3.9600.16408
      Fault Module Timestamp:	523d45fa
      Exception Code:	c0000005
      Exception Offset:	0001c12c
      OS Version:	6.3.9600.2.0.0.768.101
      Locale ID:	1033
      Additional Information 1:	5861
      Additional Information 2:	5861822e1919d7c014bbb064c64908b2
      Additional Information 3:	01d7
      Additional Information 4:	01d7340064827245f2249cd1f1a7c264

     

     

     

    I get it both when updating or new installation. What is weird is that I have nothing new (firewall, software, etc.) on my laptop that may interfere with DropBox.

    I'm using Windows 8.1.

     

    This is the same issue as exposed on this thread (but it has no solution):

    https://www.dropboxforum.com/t5/Installation-and-desktop-app/bd-p/101001007

    • nicocasel's avatar
      nicocasel
      Helpful | Level 5
      I have managed to fix this: I ran all Windows Update items that were on hold for some months. Then, updating Dropbox in its latest version (40.4.46) worked perfectly.
    • Timur M.'s avatar
      Timur M.
      Helpful | Level 5

      nicocasel wrote:

      Hi all,

       

      During the past 3 years, my DropBox desk app has been working well on my laptop. But for some weeks now, I get this error message:

       

      Problem signature:
        Problem Event Name:	APPCRASH
        Application Name:	Dropbox.exe
        Application Version:	40.4.46.0
        Application Timestamp:	5a25f0d7
        Fault Module Name:	ntdll.dll
        Fault Module Version:	6.3.9600.16408
        Fault Module Timestamp:	523d45fa
        Exception Code:	c0000005
        Exception Offset:	0001c12c
        OS Version:	6.3.9600.2.0.0.768.101
        Locale ID:	1033
        Additional Information 1:	5861
        Additional Information 2:	5861822e1919d7c014bbb064c64908b2
        Additional Information 3:	01d7
        Additional Information 4:	01d7340064827245f2249cd1f1a7c264

       

       

       

      I get it both when updating or new installation. What is weird is that I have nothing new (firewall, software, etc.) on my laptop that may interfere with DropBox.

      I'm using Windows 8.1.

       

      This is the same issue as exposed on this thread (but it has no solution):

      https://www.dropboxforum.com/t5/Installation-and-desktop-app/bd-p/101001007



      I have exactly the same issue as Nicocasel has, the same fault module, the same dropbox version - the same everything! Please help us resolve this error!!!

       

      Problem signature:
        Problem Event Name:	APPCRASH
        Application Name:	Dropbox.exe
        Application Version:	40.4.46.0
        Application Timestamp:	5a25f0d7
        Fault Module Name:	ntdll.dll
        Fault Module Version:	6.3.9600.16408
        Fault Module Timestamp:	523d45fa
  • rajhanschinmay's avatar
    rajhanschinmay
    Collaborator | Level 8

    This version of Dropbox does not work in Linux and it completely failes to use newer browsers for login. Without proper testing, company has launched this version in a hurry. Tried multiple browsers for sign in to Linux OS. Nothing is working. Kindly fix this serious bug soon or else, kindly allow users to use old version in which sign in was inside the app. Thanks. 

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