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Forum Discussion
zaynealbutt
2 years agoNew member | Level 2
Vault is missing after upgrading to Business
I have recently upgraded to a business package and when I did this I have no more access to my vault or the contents thereof, I see some discussions suggest when trying to access vault the contents will be moved to a normal folder which has not happened.
I need to recover the contents on the vault.
- JayDropbox Staff
Hi zaynealbutt, thanks for bringing this to our attention.
Is the vault not visible on the Dropbox site?
This will help me to assist further!
- zaynealbuttNew member | Level 2
No it is not visible,
When I tried accessing the Vault using the Dropbox App on iPhone it told me that Vault is not available due to my upgrade and I have not been able to find the Vault since.- JayDropbox Staff
Have you tried contacting the support team already regarding this matter?
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