We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

zaynealbutt's avatar
zaynealbutt
New member | Level 2
2 years ago

Vault is missing after upgrading to Business

I have recently upgraded to a business package and when I did this I have no more access to my vault or the contents thereof, I see some discussions suggest when trying to access vault the contents w...
Dropbox Vault
FAQ
Team admin
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi zaynealbutt, thanks for bringing this to our attention.

 

Is the vault not visible on the Dropbox site?

 

This will help me to assist further!

zaynealbutt's avatar
zaynealbutt
New member | Level 2
2 years ago

No it is not visible, 
When I tried accessing the Vault using the Dropbox App on iPhone it told me that Vault is not available due to my upgrade and I have not been able to find the Vault since. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Have you tried contacting the support team already regarding this matter?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!