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zaynealbutt's avatar
zaynealbutt
New member | Level 2
2 years ago

Vault is missing after upgrading to Business

I have recently upgraded to a business package and when I did this I have no more access to my vault or the contents thereof, I see some discussions suggest when trying to access vault the contents w...
Dropbox Vault
FAQ
Team admin
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi zaynealbutt, thanks for bringing this to our attention.

 

Is the vault not visible on the Dropbox site?

 

This will help me to assist further!

  • zaynealbutt's avatar
    zaynealbutt
    New member | Level 2
    2 years ago

    No it is not visible, 
    When I tried accessing the Vault using the Dropbox App on iPhone it told me that Vault is not available due to my upgrade and I have not been able to find the Vault since. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you tried contacting the support team already regarding this matter?

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