Forum Discussion

New member | Level 2

2 months ago

The one-time code never arrives to my Yahoo email, so I can't access my Dropbox account.

Mengapa email yahoo saya tidak bisa menerima kode pengaman dari dropbox?

Dropbox Staff

31 days ago

Hai Rini! Semoga Anda baik-baik saja.

Apakah Anda juga sudah memeriksa folder spam alamat email Yahoo Anda?

Jika ya, tambahkan no-reply@dropbox.com ke kontak email Anda dan coba kirim kodenya lagi.

Beri tahu saya jika berhasil.

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Hey Rini! Hope you’re doing well.

Have you also checked the spam folder of your Yahoo email address?

If yes, please add no-reply@dropbox.com to your email contacts and try to send the code again.

Let me know if that works.

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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