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dori-eimos's avatar
dori-eimos
Explorer | Level 3
6 months ago

Someone has asked me for access to my Dropbox account. Am I getting hacked?

I need to know what to do because someone has asked me for access to my Dropbox account, but I don't know who it is, and what's more, he's from another country. He has left a comment in a file "a.png...
Dropbox Basic
Security
dori-eimos's avatar
dori-eimos
Explorer | Level 3

Hi Megan,

Thank you very much for your reply. I'll tell you in detail the situation.

I received an email notification from someone who left a comment on a file. I have searched for that file in my "Dropbox" and "Paper" through the search engine of the platform, and it does not appear. The file is strange, it is a png, and its name is: "a.png". In that file, the two people (or bots) left me a message. The message was: "hi".

Attached is a screenshot of the message that I received.

Thank you very much for your help Megan.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey dori-eimos, thanks for the added info! 

 

That is indeed odd. Would you mind clarifying the email address that this email came from? 

 

Was it from an official Dropbox domain of ours?

  • dori-eimos's avatar
    dori-eimos
    Explorer | Level 3
    6 months ago

    Hi Megan,

     

    Thanks for you reply.

    I attach a screenshot where you can see that the domain is from Dropbox.

    Thanks,

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey dori-eimos, thank you for reaching back, I hope you enjoyed your weekend!

       

      If you check your shared files page, is it possible that you can find the file there? 

       

      I'm asking because the email seems legitimate. 

      • dori-eimos's avatar
        dori-eimos
        Explorer | Level 3
        6 months ago

        Hi Megan,

         

        Thank you very much for you quick answer.

         

        It looks like a legitimate message, but I don't know these people, they are from a foreign country, and in my shared files page there is no such file. I have not dared to open the message because it is very suspicious.

         

        I just want to know if this means that suspicious people or bots have been able to get into my files and dropbox space. And if so, what should I do.

         

        Thanks for your help.

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