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dori-eimos's avatar
dori-eimos
Explorer | Level 3
6 months ago

Someone has asked me for access to my Dropbox account. Am I getting hacked?

I need to know what to do because someone has asked me for access to my Dropbox account, but I don't know who it is, and what's more, he's from another country. He has left a comment in a file "a.png...
Dropbox Basic
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi dori-eimos, welcome to our Community! 

 

You mentioned that someone asked you for access to your Dropbox account, and also said that you saw a comment on one of your files. 

 

Would you mind clarifying how they asked you for access, and if the file you're talking about is a shared one, by any chance? 

 

In the meantime, if you have any doubts and believe your account might have been compromised, feel free to check this Help Center article. 

 

Keep me posted, and we'll take it from there!

dori-eimos's avatar
dori-eimos
Explorer | Level 3
6 months ago

Hi Megan,

Thank you very much for your reply. I'll tell you in detail the situation.

I received an email notification from someone who left a comment on a file. I have searched for that file in my "Dropbox" and "Paper" through the search engine of the platform, and it does not appear. The file is strange, it is a png, and its name is: "a.png". In that file, the two people (or bots) left me a message. The message was: "hi".

Attached is a screenshot of the message that I received.

Thank you very much for your help Megan.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey dori-eimos, thanks for the added info! 

     

    That is indeed odd. Would you mind clarifying the email address that this email came from? 

     

    Was it from an official Dropbox domain of ours?

    • dori-eimos's avatar
      dori-eimos
      Explorer | Level 3
      6 months ago

      Hi Megan,

       

      Thanks for you reply.

      I attach a screenshot where you can see that the domain is from Dropbox.

      Thanks,

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey dori-eimos, thank you for reaching back, I hope you enjoyed your weekend!

         

        If you check your shared files page, is it possible that you can find the file there? 

         

        I'm asking because the email seems legitimate. 

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