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Forum Discussion

IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
Account Access
Create or delete account
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi IMExperts, I'd be happy to help! 

 

Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? 

 

If you could also send me a screenshot of the error you get, that'd be amazing. 

 

Let me know more, and we'll take it from there! 

  • IMExperts's avatar
    IMExperts
    Helpful | Level 5
    2 years ago

    Hi Megan,

     

    Thank you for the reply.

     

    iOS 17.1

    Dropbox 350.2

     

    Error:

    removed

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. 

       

      Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

      • IMExperts's avatar
        IMExperts
        Helpful | Level 5
        2 years ago

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