You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Joy Lee
2 years agoNew member | Level 2
Restoring data from a deleted account
When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account? It's really urgent and important, so please help me.
- 2 years ago
Joy Lee wrote:
When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?
Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.
Transaction logs
New member | Level 2
Is there any option to get information when the data was deleted ? (Dates/ times)
It’s not a business account.
It’s not a business account.
Mark
2 months agoSuper User II
If the account exists it may appear at www.dropbox.com/events. If the account etc. was deleted then no there isn't a record of that at all for users.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!