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Forum Discussion

Joy Lee's avatar
Joy Lee
New member | Level 2
2 years ago

Restoring data from a deleted account

When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account? It's really urgent and important, so please help me.
Account Access
Create or delete account
File access
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Team member
  • Rich's avatar
    Rich
    2 years ago
    Joy Lee wrote:

    When a colleague left the company, the account with all of the company's data was deleted. Is there a way to recover this account?

    Was the account a member of a Business team, and if so, was the account deleted within the last seven days? If so, the team admin can restore the account. If it was a personal account that was deleted, then it's not possible to recover the account or the files that were in it.

Transaction logs's avatar
Transaction logs
New member | Level 2
Is there any option to get information when the data was deleted ? (Dates/ times)
It’s not a business account.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
31 days ago

If the account exists it may appear at www.dropbox.com/events. If the account etc. was deleted then no there isn't a record of that at all for users. 

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