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Forum Discussion
Remove from Team and revert back to Personal Dropbox
I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...
I had a new client wanting to share files via Dropbox and without...
dominorodgers wrote:
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...
They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.
Is there a way for me to remove myself from the Team?No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.
And if so will that simply go back to my normal plan?If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.
Hi, How did this shakedown for you once you submitted your ticket?
I am having the same situation and have been ignored by dropbox for a week- no one has replied to me. Further the bitch ass admin of the team wont give me privilides to access support features to resolve this horrendous security issue ( suport features being chat or telephone support)...so my hands are tied behind my back. This is a literal **bleep**ing nightmare. I smell a lawuit coming....
Dropbox advised to have the admin remove me from the team (not delete) and that would push me back to a Dropbox Basic plan. I talked with the client over the phone at the time to make sure we got the option right. It still deleted my account. Because I had no account, I couldn't use the ticket system or contact Dropbox (couldn't sign in with no account). But I at least had a ticket I could reply email.
Dropbox asked me for my permission, to contact my client and ask them for permission to restore my own account. That's the account that I was paying for, in my companies name, using my companies email with my companies files. Once my client agreed, then it got sent to the Advanced team. Several days later, my account was activated as a basic account, empty. I upgraded the plan, copied my files back and re-synced.
Took 1.5 weeks and a lot of emails. This was a major breach of data security for me.
Good luck with getting your account recovered!
TYSM for responding to me. Wow! I am so sorry this hapened to you. Truly, a nightmare. At lest your client is cooperative- mine is not. Adding insult to injury is all they've been good for. I'm not sure if you're aware, but your deleted files can be reovered/accessed for 180 days. I am unsure if it matters if youve been deleted or transferred to a dropbox basic...it seems to be a gray area....and so this is where I'm at in the battle- just trying to make sure they can't re-gain access to my stuff (I've already regained my files because client transferred them all to me, but Dropbox never asked me for my consent around handling this they way they did with you, nor did my client...she just randomy sent them). I need clear assurance I am permanently deleted and thres no chance of them un-deleting my files, so my only hope is to keep trying with dropbox ticket system. If you know the answer, do fill me in please as I am desperate...Probably looking at a week or two lost as well to this fiasco. On a final note, it say so much that I got a quicker reply from a stranger in a dropbox forum than from dropbox themselves! I could never in good conscience recommend them!
*at least
*recovered
Sorry so many typos, using a new keyboard!
