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DavF's avatar
DavF
Explorer | Level 4
10 months ago

Recover lost account of same email

Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?
  • Hannah's avatar
    Hannah
    10 months ago

    Hey DavF, sorry to jump in here.

     

    I'm afraid that if it was more than 12 months since you last logged in to the account, it would have been disabled due to inactivity.

     

    That's why it allowed you to create a new account under the same email address.

     

    In this case, I'm afraid there's not much that can be done.

     

    You can contact our support team about this, if you want.

     

    To do so, open a private browsing/incognito window and go to this page, to choose your issue type and fill out the form to submit your help request.

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