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Forum Discussion
Ion Cebanu
7 months agoNew member | Level 2
Fake Dropbox account created under a real email address of our colleagues.
Hi!
We have recently encountered frequent SPAM emails, using the email address of one of our colleagues.
After implementing first-hand aspects of protection, emails from Dropbox are sent ...
Helen DBX
Dropbox Staff
Hello Ion Cebanu
Thanks for reaching out. I hope you don't mind me jumping in here.
Thanks for reaching out. I hope you don't mind me jumping in here.
I see you have created ticket number 23768717 on this issue.
Kindly reply to my email questions and I will investigate it for you.
Looking forward to working with you by email.
Best regards,
Helen
The Dropbox Team
Ion Cebanu
7 months agoNew member | Level 2
Hello Hellen !
I haven't received any questions by email, only the notification that I was tagged in the conversation.
Please inform if I can provide the email address for correspondence here as well.
Thank you !
- Jay7 months agoDropbox Staff
Hi Ion Cebanu, could you check your spam folder to see if the email went there instead of your inbox?
- Helen DBX7 months agoDropbox Staff
Hello there Ion Cebanu
Indeed, we have resent you a new ticket 23770057. Kindly let me know of the email address by reply to that email and we'll take if from there.Best regards,HelenThe Dropbox Team- Ion Cebanu7 months agoNew member | Level 2
Thank you for your reply !
I did find your email, and replied with more thorough details on the case.
We will continue our correspondence, I guess, through email.
Thank you for your time and effort !- Helen DBX7 months agoDropbox Staff
Hello there @Ion Cebanu
That's perfect, thank you.
Casey has taken care of this for you now.
Thanks again for reaching out on the Forum.Best regards,HelenThe Dropbox Team
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