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Forum Discussion

harish sharma's avatar
harish sharma
Explorer | Level 3
6 months ago

Please help me to login to my account again

sir please help me my id is [Removed as per Community Guidelines] I am entering the correct password but it is not opening the id in which my contact no. [Removed as per Community Guidelines] I have ...
Account Access
FAQ
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi harish sharma, thanks for bringing this to our attention.

 

Could you clarify what the issue is exactly for the one-time passcode to login to your account?

 

Are you getting an error that the code is invalid, or are you not receiving it in your inbox?

 

This will help me to assist further!

harish sharma's avatar
harish sharma
Explorer | Level 3
6 months ago
sir my no is cbenge
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Are you referring to your phone number? Do you have 2FA enabled on your account?

     

    Do you have the emergency backup codes in order to login to your account?

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