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Forum Discussion

Ratdoggy's avatar
Ratdoggy
New member | Level 2
5 months ago

Not Receiving Verification Email - Did All the Things Suggested on this site

I am not able to verify my account, so then i am not able to receive he shared files i need. i have already: 1. Added no-reply@dropbox.com to my email contacts 2. Clicked on a dropbox advertisi...
emails
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Ratdoggy, thanks for reaching out to us.

 

Just to confirm, because I don't see it in the list of troubleshooting steps you tried, have you also checked your spam folder?

 

If it's not there either, can we send you an email, so we can investigate further?

 

Keep me posted.

  • Ratdoggy's avatar
    Ratdoggy
    New member | Level 2
    5 months ago

    yes, I monitored my spam filter and viewed my quarantine folder as well.

     

    Yes please email me.  

    • Ratdoggy's avatar
      Ratdoggy
      New member | Level 2
      5 months ago

      Please reply here when you email me - i have not received anything yet

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Sure thing, Ratdoggy.

         

        I just emailed you, so we'll continue looking into this there.

         

        Thanks!

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