You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LoganBurke's avatar
LoganBurke
Explorer | Level 3
6 months ago

Not receiving the verification email

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chat...
Account Access
Account Settings
LoganBurke's avatar
LoganBurke
Explorer | Level 3

Hi Hannah!

 

To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for the update, Logan.

 

In that case, can I send you an email, to see what we can find out?

  • LoganBurke's avatar
    LoganBurke
    Explorer | Level 3
    6 months ago

    Sure!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks, Logan, you've got mail!

      • faxhelp's avatar
        faxhelp
        New member | Level 2
        4 months ago

         I am getting the same issue. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!