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LoganBurke's avatar
LoganBurke
Explorer | Level 3
6 months ago

Not receiving the verification email

I've signed up and waited for a significant amount of time, but I'm unable to verify my account or view shared files because my activation email isn't arriving. I can't even speak to the support chat...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey there, LoganBurke, thanks for letting us know about this.

 

Have you checked your spam folder, in case the verification email ended up there?

 

If not, add no-reply@dropbox.com to your email contacts and try again, to see if that helps.

 

Let me know how it goes.

  • LoganBurke's avatar
    LoganBurke
    Explorer | Level 3
    6 months ago

    Hi Hannah!

     

    To confirm, I've been checking spam, and I've added the no-reply email to my contacts too. Still nothing so far

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for the update, Logan.

       

      In that case, can I send you an email, to see what we can find out?

      • LoganBurke's avatar
        LoganBurke
        Explorer | Level 3
        6 months ago

        Sure!

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