You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jrevers's avatar
jrevers
New member | Level 2
3 years ago

No longer have phone number for 2FA; no emergency code.

Help.  I opened up a DB account using a yahoo email as primary and paying for PLUS, and added a gmail email to it for a secondary email. Got logged out, and now can't log in to primary account becaus...
Account Access
Security
bikram146's avatar
bikram146
New member | Level 2
i lost my mobile phone and can't complete two way verification due to this, I'm enable to login into my account.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
bikram146 wrote:
i lost my mobile phone and can't complete two way verification due to this, I'm enable to login into my account.

Do you have another active device linked to your account that can receive the code? If not, you'll need to use the emergency backup code(s) you were given when you enabled two-step verification.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!