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austinadams2k's avatar
austinadams2k
New member | Level 1
22 days ago

My wife is locked out of her Dropbox account. Seems it might have been hacked.

My wife has a Dropbox account and it appears to have been hacked and no longer allows her to log in.   Yesterday there was an email blast that emailed everyone on her contact list and it was made to ...
Account Access
Security
two factor authentication
austinadams2k's avatar
austinadams2k
New member | Level 1
22 days ago

Thanks for the quick reply Mark.   She has a paid plan and we've looked through that support site multiple times, but she can't log in in order to make a request.  Do you know specifically where to go on it?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    22 days ago

    www.dropbox.com/support BUT only if she is logged in to said paid plan.

    If she isn't - as she is locked out - you MUST do it via an incognito window as if not the link wont appear. 

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