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austinadams2k's avatar
austinadams2k
New member | Level 1
22 days ago

My wife is locked out of her Dropbox account. Seems it might have been hacked.

My wife has a Dropbox account and it appears to have been hacked and no longer allows her to log in.   Yesterday there was an email blast that emailed everyone on her contact list and it was made to ...
Account Access
Security
two factor authentication
Mark's avatar
Mark
Icon for Super User II rankSuper User II
22 days ago

She needs to contact support via www.dropbox.com/support - probably while not logged in if she is a free user. So, make sure you are NOT logged in anywhere, even here. Using an incognito window helps. 

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