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ElisabethK's avatar
ElisabethK
Explorer | Level 3
3 months ago

My boyfriend isn't receiving the one-time code and he can't log into his Dropbox account.

Hi My boyfriend is trying to log into his Dropbox account, but he does not recieve Any emails from dropbox and can't get the Verification code, they are sending him. Its a Hotmail account. What can ...
Account Access
emails
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Has he added no-reply@dropbox.com to his safe list? Checked spam and any junk/clutter folders?

 

As a side note make sure he has a download copy of all info for worst case scenarios. 

ElisabethK's avatar
ElisabethK
Explorer | Level 3
3 months ago
Yes. He did everything, that is suggested and nothing works. And nothing was downloaded, so we are really hoping for a solution.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Best thing to do is get him to log a ticket with support at www.dropbox.com/support and ask for help

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