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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Sofia Alvarez , sorry to hear about this.

 

Can you let us know some additional information about what happened so that we can assist further?

 

Alternatively, you could try reaching out to our support team through this form. 

 

Just make sure to use an incognito window and fill in all the relevant information and an email address we can reach you at. 

 

In any case, please keep us posted, Sofia. 

Hackuuu15's avatar
Hackuuu15
New member | Level 2
2 years ago

I have the same problem. Please help me.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Hackuuu15, sorry to hear about that! 

     

    Would you be able to give us some additional details about your case? What has happened exactly? 

     

    Let me know more, and we'll take it from there!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sounds good, Thierry!

     

    If you need anything else, please let us know.

     

    Have a great day!

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