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Davidm47's avatar
Davidm47
New member | Level 2
3 months ago

My account was deleted by Dropbox - can I recover it?

Hello, I just realized that my Dropbox accounthas been deleted by Dropbox. It contains all my business files and family photos, so it's very important? . How can I recover it, please? ...
Account Access
Create or delete account
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Davidm47, thanks for reaching out to us.

 

When you say that your account was deleted by Dropbox, can you give us some more info?

 

What do you see when you try to sign in?

 

Keep me posted.

  • Davidm47's avatar
    Davidm47
    New member | Level 2
    3 months ago

    Hello, thanks for your answer.

    When I try to sign in i see :

    This account is deleted
    Please sign up with a new account or wait 16 days to re-register with your current email address.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      Was it part of a business account? If so the Team Admin can possibly recover it. 

       

      If it was deleted for inactivity etc. then no its not recoverable I'm afraid. 

      • Davidm47's avatar
        Davidm47
        New member | Level 2
        3 months ago

        I was a business account but then i moved to basic. 

        But i dont think i were innactiv during 1 whole year beaucause a few months ago i've check my account 

        So why they've deleted it ? 

        Thanks

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