We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

KamillaV's avatar
KamillaV
Explorer | Level 3
5 months ago

Missed the email to avoid permanent deletion of locked state account

Morning community experts, I’ve tried to use the chatbot but kept going in circles so hoping y’all could help me out. I just realized that I missed the emails from Dropbox informing me that my ac...
Account Access
Create or delete account
dropbox business
KamillaV's avatar
KamillaV
Explorer | Level 3
I’d like to add that I can’t log into my account so I’m unable to create a support ticket for the locked account. Can I submit a ticket without my account.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
@KamillaV wrote:
I just realized that I missed the emails from Dropbox informing me that my account was in a locked state and going to be permanently deleted ... I’m hoping that I can somehow recover my files.

If the account has already been deleted, then no, it wouldn't be possible, but check with Support to be sure.

 

... I can’t log into my account so I’m unable to create a support ticket for the locked account. Can I submit a ticket without my account.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • KamillaV's avatar
    KamillaV
    Explorer | Level 3
    5 months ago
    Still having trouble with a ticket creation. I see in previous community posts there are admins and Dropbox staff responding to issues. Is there a way to tag an admin or support staff to this post so I can get some assistance?
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      5 months ago
      @KamillaV wrote:
      Still having trouble with a ticket creation.

      What trouble are you having?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!