You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

horwy's avatar
horwy
Helpful | Level 5
2 years ago

Mail address does not exists anymore for 6-digit code

Hi! So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.  The problem is, that the address was registered to a privat...
Account Access
Security
  • horwy's avatar
    horwy
    2 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

tcredding's avatar
tcredding
New member | Level 2

the email address my account was originally set up with no longer exists - I no longer have access to it

so I can't retrieve a six digit code that is being sent to it.  Please help!

[email removed as per Community Guidelines]

I need to access my files

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey tcredding, I hope you're doing well!

 

If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.

 

I moved your post to this thread with more info on this issue.

 

Could I send you an email, just to see if there's anything we can do about this?

 

Keep me posted! 

  • tcredding's avatar
    tcredding
    New member | Level 2
    2 years ago

    thank you - the email I use is [removed per Community Guidelines]

    I also have an dropbox with this email; I tried to merge my sbcglobal.net to my gmail years ago, but had no luck.  All m files are in the sbcglobal.net account

    please contact me at [removed per Community Guidelines] any help is greatly appreciated

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry for jumping in, tcredding! From what I can see, you’ve already opened a ticket with our support team, so they’ll review your case as soon as possible. 

       

      One more thing to check, in the meantime, is whether you have any devices that are still linked to the Dropbox account in question. If you do, the 6-digit code should be in the notifications section.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!