You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Hizzin
23 days agoNew member | Level 2
It's impossible to access my account due to the verification not being received.
I've had some Dropbox accounts and recently I've tried to acess them but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
Hizzin
New member | Level 2
Hello Megan , I'm talking about the one-time 6 digit security code.. I'm frustrated actually, because I didn't even set a 2FA.. so I'd like to solve it.
As i told, it's kind of impossible to receive the code.. I already checked up the spams folder, added the no-reply@dropbox.com and tried uncountable times...
I need further information about the problem and help. Thanks!
Megan
23 days agoDropbox Staff
Hey Hizzin, can I send you an email, in order for us to have a closer look into this, please?
- Hizzin18 days agoNew member | Level 2
Yeah of course, but, as I said are different email accounts.. all I need is the verification code, because I've got full acess to my emails. But I don't know why, the verification code doesn't appear in my email inbox, not even in the trash bin and spam box.
So could you send an email to this email ?
[removed per Community Guidelines]- Nancy17 days agoDropbox Staff
Hey Hizzin! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account.
Let me know if that’s OK and I’ll log the ticket for you.
- Hizzin17 days agoNew member | Level 2
Okay, so let's continue and after that, we look into the different one. Yeah, go ahead please.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!