We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

almallia's avatar
almallia
New member | Level 2
3 months ago

I was prompted to sign up instead of signing in - where did my account go?

I saw someone else on this forum had a similar issue, but when I got on my computer today, I got a notification that Dropbox wanted to re-log me into my account. I'd just accessed my account a week a...
Account Access
Error Messages
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
@almallia wrote:

Since reaching out via email or chat to a Dropbox representative is not something offered to people who don't have a paid plan, apparently.

You can still contact Support.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!