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New member | Level 2

6 days ago

I need to re-create a new Dropbox account with the same email address as the old one.

Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I can...

Create or delete account

Security

Nancy

Dropbox Staff

6 days ago

Thanks for clarifying! Can I go ahead and log a ticket for you then? We can check what other options there may be this way.

If that’s alright, I can message you to the email address that’s linked to your Community profile here.

bas382

New member | Level 2

6 days ago

Sounds great.

Megan
Dropbox Staff
6 days ago
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Hey bas382, I just sent you an email.

Reply back to me as soon as possible, and we'll take it from there. Thanks!

About Security and Permissions

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It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I can...","body@stringLength":"332","rawBody":"

Hi,

An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up.

I can give details in private message.

","kudosSumWeight":0,"postTime":"2025-03-28T04:59:19.773-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828202_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:828202":{"__typename":"Conversation","id":"conversation:828202","solved":false,"topic":{"__ref":"ForumTopicMessage:message:828202"},"lastPostingActivityTime":"2025-03-28T07:12:35.340-07:00","lastPostTime":"2025-03-28T07:12:35.340-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:828202":{"__typename":"ModerationData","id":"moderation_data:828202","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828202_2":{"__typename":"Revision","id":"revision:828202_2","lastEditTime":"2025-03-28T05:52:00.483-07:00"},"ForumReplyMessage:message:828215":{"__typename":"ForumReplyMessage","id":"message:828215","conversation":{"__ref":"Conversation:conversation:828202"},"author":{"__ref":"User:user:1909075"},"revisionNum":1,"uid":828215,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: I need to re-create a new Dropbox account with the same email address as the old one.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828215"},"parent":{"__ref":"ForumReplyMessage:message:828213"},"body":"

Sounds great.

","body@stringLength":"20","rawBody":"

Sounds great.

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Thanks for clarifying! Can I go ahead and log a ticket for you then? We can check what other options there may be this way.

If that’s alright, I can message you to the email address that’s linked to your Community profile here.

","body@stringLength":"241","rawBody":"

Thanks for clarifying! Can I go ahead and log a ticket for you then? We can check what other options there may be this way.

If that’s alright, I can message you to the email address that’s linked to your Community profile here.

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I need to re-create a new Dropbox account with the same email address as the old one.","moderationData":{"__ref":"ModerationData:moderation_data:828218"},"body":"

Hey bas382, I just sent you an email.

Reply back to me as soon as possible, and we'll take it from there. Thanks!

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Hey , I just sent you an email.

Reply back to me as soon as possible, and we'll take it from there. Thanks!

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