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Swfried

New member | Level 1

28 days ago

Solved

I keep seeing a "username and password do not match" error and I can't delete my Dropbox account.

I want to delete my account but keep getting the message "Username and password do not match".

I have reset password and the username in my settings and still get the message.

How can I delete this account?

Create or delete account

Error Messages

Security

Nancy
28 days ago
Thanks for posting on our Community, Swfried!
Have you tested this from another browser too, and you still get the same error message?
If you do, please send me a screenshot of what you see exactly.
Let me know how it goes.

2 Replies

Nancy
Dropbox Staff
28 days ago
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Thanks for posting on our Community, Swfried!
Have you tested this from another browser too, and you still get the same error message?
If you do, please send me a screenshot of what you see exactly.
Let me know how it goes.
Swfried
New member | Level 1
28 days ago
Copy Link
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Thanks!i

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I want to delete my account but keep getting the message \"Username and password do not match\".

I have reset password and the username in my settings and still get the message.

How can I delete this account?

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I want to delete my account but keep getting the message \"Username and password do not match\".

I have reset password and the username in my settings and still get the message.

How can I delete this account?

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I keep seeing a \"username and password do not match\" error and I can't delete my Dropbox account.","moderationData":{"__ref":"ModerationData:moderation_data:824740"},"body":"

Thanks for posting on our Community, Swfried!

Have you tested this from another browser too, and you still get the same error message?

If you do, please send me a screenshot of what you see exactly.

Let me know how it goes.

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Thanks for posting on our Community, !

Have you tested this from another browser too, and you still get the same error message?

If you do, please send me a screenshot of what you see exactly.

Let me know how it goes.

Thanks!i

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Thanks!i

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Forum Discussion

I keep seeing a "username and password do not match" error and I can't delete my Dropbox account.

2 Replies

About Security and Permissions

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