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Swfried's avatar
Swfried
New member | Level 1
31 days ago
Solved

I keep seeing a "username and password do not match" error and I can't delete my Dropbox account.

I want to delete my account but keep getting the message "Username and password do not match".  I have reset password and the username in my settings and still get the message. How can I delete t...
Create or delete account
Error Messages
Security
  • Fiona's avatar
    Fiona
    6 years ago

    Здравко Thank you for your input! :slight_smile:

    Anjistar Have you tried the features that can save your hard drive space? If not, please take the time to check them out: Selective Sync, Smart Sync. 

    I am suggesting the Dropbox desktop app because the website has limitations on uploads. Read about this here. 

    Finally, Allan G. I would like to add that dragging the existing files in the Dropbox folder, would take less time, than uploading online and manually deleting the files from your drive. 

    Note: :pushpin:

    1. You will not need to wait with your browser open for the syncing to complete.
    2. You can set up settings for the desktop app to sync faster. 
    3. The local copies can be removed by our system automatically with syncing features. Please check Selective Sync and Smart Sync using the hyperlinks offered above. 

    Hope this is helpful everyone. 

    Keep in touch! :grin: Would love to get more feedback on this and provide a solution any other concerns. 

    Thank you!

     

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
31 days ago
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Thanks for posting on our Community, Swfried! 

Have you tested this from another browser too, and you still get the same error message? 

If you do, please send me a screenshot of what you see exactly.

Let me know how it goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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I want to delete my account but keep getting the message \"Username and password do not match\". 

\n

I have reset password and the username in my settings and still get the message.

\n

How can I delete this account?

\n

 

\n

 

","kudosSumWeight":0,"postTime":"2025-03-03T07:03:51.818-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Create or delete account","text":"Create or delete account","time":"2019-05-29T05:01:56.796-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:824722_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":38},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I want to delete my account but keep getting the message \"Username and password do not match\". 

\n

I have reset password and the username in my settings and still get the message.

\n

How can I delete this account?

\n

 

\n

 

"},"Conversation:conversation:824722":{"__typename":"Conversation","id":"conversation:824722","solved":true,"topic":{"__ref":"ForumTopicMessage:message:824722"},"lastPostingActivityTime":"2025-03-03T08:36:47.895-08:00","lastPostTime":"2025-03-03T08:36:47.895-08:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:824722":{"__typename":"ModerationData","id":"moderation_data:824722","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:824722_2":{"__typename":"Revision","id":"revision:824722_2","lastEditTime":"2025-03-03T08:05:08.737-08:00"},"AcceptedSolutionMessage:message:824740":{"__typename":"AcceptedSolutionMessage","id":"message:824740","conversation":{"__ref":"Conversation:conversation:824722"},"author":{"__ref":"User:user:1446775"},"revisionNum":3,"uid":824740,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"parent":{"__ref":"ForumTopicMessage:message:824722"},"subject":"Re: I keep seeing a \"username and password do not match\" error and I can't delete my Dropbox account.","moderationData":{"__ref":"ModerationData:moderation_data:824740"},"body":"

Thanks for posting on our Community, Swfried! 

Have you tested this from another browser too, and you still get the same error message? 

If you do, please send me a screenshot of what you see exactly.

Let me know how it goes.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2025-03-03T08:03:19.576-08:00","lastPublishTime":"2025-03-03T08:06:13.792-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":32},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:824722/message:824740","readOnly":false,"editFrozen":false,"body@stringLength":"449","rawBody":"

Thanks for posting on our Community, ! 

Have you tested this from another browser too, and you still get the same error message? 

If you do, please send me a screenshot of what you see exactly.

Let me know how it goes.

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