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Forum Discussion

Sashahelp's avatar
Sashahelp
Explorer | Level 4
2 years ago

I joined a Business team, and now I can't access my own Dropbox account.

Can anyone help me?  I have had an existing dropbox account for years.  I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my busi...
Account Access
Onboarding
Team member
  • Megan's avatar
    Megan
    2 years ago

    Hi Sashahelp, let's jump right into this! 

     

    Based on all the info you've shared with me, it sounds like you joined a Business team with your existing Dropbox account, and now you'd like to change that. 

     

    In order for that to happen, and for your account to revert back to an individual one, you'd need to ask the Team admin, to remove you from the team and convert your account into an individual one. 

     

    Once that's done, you can ask them to invite you to said team, using a different email of yours. 

     

    If you have any questions, let me know! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Sashahelp, let's jump right into this! 

 

Based on all the info you've shared with me, it sounds like you joined a Business team with your existing Dropbox account, and now you'd like to change that. 

 

In order for that to happen, and for your account to revert back to an individual one, you'd need to ask the Team admin, to remove you from the team and convert your account into an individual one. 

 

Once that's done, you can ask them to invite you to said team, using a different email of yours. 

 

If you have any questions, let me know! 

  • babakvakili's avatar
    babakvakili
    New member | Level 2
    2 years ago

    Hi Megan 

     

    If I ask my admin to remove me from my Team and convert my account into a Dropbox Basic instead. What will happen to all my files that I no longer have storage for? Will I keep them as long as I upgrade my account? 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi babakvakili, exactly! 

       

      Nothing will happen to your files, you just won't be able to add new edits, or content to the account. 

      • ginnyw's avatar
        ginnyw
        New member | Level 2
        2 months ago

        This exact thing happened to me. Were you able to uncouple the accounts successfully?

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