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Forum Discussion
I had a Dropbox account linked with my previous job email, that I need to recover.
I had a Dropbox account linked with my previous job email. I have left the job and so can’t access the Dropbox now. How can I get access to it as I had a lot of personal stuff saved in it.
If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞
Thanks Meghan. When I try to log in the code is sent to the email for which I do not have access. This is about 3.5years ago. I have not tried again now. I am not sure if I remember the password now…When I was checking around that time it looked like we couldn’t get it. I am relooking at it again in the hope I can get it back.
Megan
Dropbox Staff
Dropbox StaffHey User1237, if you last accessed your account about 3.5 years ago, then it's most likely deleted due to inactivity, I'm afraid.
That’s what I am worried…Anyway to confirm it? If by chance it is still there..
Thanks!
- Megan
Hey User1237, the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question.
However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team.
Thanks for your reply. I am not sure what it means..do I send you the email address on this chat or can I send that to you privately..?
You mentioned about a business team..I was in a job which was a big organisation..so would that count as a business email?
thanks in advance for your help.
