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User1237's avatar
User1237
Helpful | Level 5
10 months ago

I had a Dropbox account linked with my previous job email, that I need to recover.

I had a Dropbox account linked with my previous job email. I have left the job and so can’t access the Dropbox now. How can I get access to it as I had a lot of personal stuff saved in it. 
Account Access
  • Mark's avatar
    Mark
    10 months ago

    If it was a personal email it is certainly gone - they are wiped after 12 months almost to the day. Warning emails about this start about 90 days before deletion 😞 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, User1237, let's jump right into this! 

 

Do you get any specific errors when trying to access your Dropbox account, or do you face some trouble accessing the 6-digit-security-code? 

 

I'm asking that, because even if you don't have access to the email address, you should still be able to use your credentials, and access your Dropbox account. Provided of course, that you can remember them. 

 

How long has it been since you logged into the account?

 

Let me know more!

User1237's avatar
User1237
Helpful | Level 5
10 months ago

Thanks Meghan. When I try to log in the code is sent to the email for which I do not have access. This is about 3.5years ago. I have not tried again now. I am not sure if I remember the password now…When I was checking around that time it looked like we couldn’t get it. I am relooking at it again in the hope I can get it back. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey User1237, if you last accessed your account about 3.5 years ago, then it's most likely deleted due to inactivity, I'm afraid. 

    • User1237's avatar
      User1237
      Helpful | Level 5
      10 months ago

      That’s what I am worried…Anyway to confirm it? If by chance it is still there..

      Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey User1237, the next step for this to work would be for us to switch to email, in order for you to send us a response back from the email address in question.

         

        However, I can definitely tell you, that if we're talking about an inactive account, it's most definitely deleted, unless it was part of a Business team. 

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