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Forum Discussion

tara1234's avatar
tara1234
Explorer | Level 3
3 months ago

I get an error 500 when I try to delete my account

I have been trying for months on end to delete my dropbox account and it will not work. no matter what I do I always get a 500 error code. I know I have the right account info, I follow the proper st...
Create or delete account
Error Messages
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there, @tara1234, sorry to see you're having an issue deleting your account.

 

Can we send you an email, so we can take a closer look at the issue?

 

Let me know.

  • tara1234's avatar
    tara1234
    Explorer | Level 3
    3 months ago

    yes please my email as well as the email on my account is [removed per the Community's Guidelines]

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the cooperation, Tara. You've got :envelope: 

      • Anonymous55's avatar
        Anonymous55
        Explorer | Level 3
        3 months ago

        Can you please mail me to I get the same code I do not want my account anymore my account is removed

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