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Forum Discussion

DPBlue's avatar
DPBlue
New member | Level 1
19 days ago

I don't see where I can use my 2FA backup codes to enter my Dropbox account.

I unknowingly lost access to the e-mail address I used years ago to sign up for Dropbox (a comcast.net domain)--when I realized this, I wrote down the Backup Codes and was going to change my e-mail a...
Account Access
Security
two factor authentication
DPBlue's avatar
DPBlue
New member | Level 1

Thanks, Nancy. That's correct. It sends a code to the unaccessible e-mail account and when I click on "Having Trouble Getting a Code" it takes me to this secondary page which asks some questions, of which I'm not certain on a 10+ year account (month/year account opened, etc.) and cannot complete without access to the e-mail account where the messages that would confirm those answers are located. If I could find a place to enter my backup codes, I could login and add my current e-mail and telephone. 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey DPBlue, thanks for clarifying!

I could send you an email and bring you in contact with our Support, however without access to the questions asked on the above page, I'm not certain they could help on their end. 

I'm assuming you don't have any connected devices that you could use in order to receive your code there?

  • DPBlue's avatar
    DPBlue
    New member | Level 1
    18 days ago

    No, unfortunately I had been perpetually logged in from my iPhone, and when I upgraded phones, I'm assuming it ended my session and prompted reauthentication. I had downloaded the recovery codes, but didn't realize that the system wouldn't continue sessions over the different synced Apple devices. 

    I am able to answer some of the questions regarding the account on that form(I may not have specific "recent" filenames, but I do know the folder structure, etc. within the account, my name, roughly when it was opened, but never shared folders, etc. from that account.) 

    I'm assuming there's no way to use my recovery codes to regain access? Comcast really did me no favors here!

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      Hey DPBlue, the security words are linked with 2FA, not the security code you should be receiving on your email.

      In any case, I created a ticket on my end for you, and we'll see what we can find together there.

      Thanks!

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