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Forum Discussion
I don't see where I can use my 2FA backup codes to enter my Dropbox account.
I unknowingly lost access to the e-mail address I used years ago to sign up for Dropbox (a comcast.net domain)--when I realized this, I wrote down the Backup Codes and was going to change my e-mail a...
Nancy
Dropbox Staff
Dropbox StaffWelcome to our Community, DPBlue! Hope you’re well.
Can you send me a screenshot of what you see exactly when trying to sign in to your Dropbox account? If your email address is showing in the screenshot, please make sure to mask it first.
In general, the two-step versification codes are sent to your mobile device, so if you need to check your email address, it’s quite possible you’re being asked for this one-time code instead.
Let me know when you’re ready though, and I’ll take a look.
Thanks, Nancy. That's correct. It sends a code to the unaccessible e-mail account and when I click on "Having Trouble Getting a Code" it takes me to this secondary page which asks some questions, of which I'm not certain on a 10+ year account (month/year account opened, etc.) and cannot complete without access to the e-mail account where the messages that would confirm those answers are located. If I could find a place to enter my backup codes, I could login and add my current e-mail and telephone.
- Megan
Hey DPBlue, thanks for clarifying!
I could send you an email and bring you in contact with our Support, however without access to the questions asked on the above page, I'm not certain they could help on their end.
I'm assuming you don't have any connected devices that you could use in order to receive your code there?
No, unfortunately I had been perpetually logged in from my iPhone, and when I upgraded phones, I'm assuming it ended my session and prompted reauthentication. I had downloaded the recovery codes, but didn't realize that the system wouldn't continue sessions over the different synced Apple devices.
I am able to answer some of the questions regarding the account on that form(I may not have specific "recent" filenames, but I do know the folder structure, etc. within the account, my name, roughly when it was opened, but never shared folders, etc. from that account.)
I'm assuming there's no way to use my recovery codes to regain access? Comcast really did me no favors here!
- Mark
Super User II
That page isnt a 2FA security page - the ones you have when you set it up, its an additional security option relating to email and unknown device access.
Note if you dont have access to the email regaing access to an account is unlikely: https://help.dropbox.com/account-access/lost-email-access , however, you will need to complete the form for help.
