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JAlexander2's avatar
JAlexander2
New member | Level 2
3 months ago

I don't receive a verification email when trying to share a Dropbox link.

I'm having trouble getting an email verification when I'm trying to share a link on Dropbox.  I have Protonmail email address.  I've sent for the verification multiple times with no messages in my in...
emails
Security
Shared Links
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey JAlexander2! Thanks for posting on our forum today. 

 

Can you send me a screenshot of the option you click on every time to send a verification email to your email address? 

 

Is it possible you recently created your Dropbox account and you wish to verify your email this way? 

 

Other than that, sending a shared link to someone else wouldn’t generate/require separate verification.

 

Keep me posted for any extra details.

  • JAlexander2's avatar
    JAlexander2
    New member | Level 2
    3 months ago

    This is what I see when I try to share a folder or document.  I see no email in my inbox when I check and there is nothing in spam.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey JAlexander2, let me jump in here! 

       

      Have you tried adding no-reply@dropbox.com to your email contacts and then try to verify your email address again?

       

      If this doesn't work, I'll be happy to send you an email in order for us to have a closer look into this. 

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