You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Panipat 's avatar
Panipat
New member | Level 2
4 months ago

I can't log into my account without the security code

My account not login without security code but my email not registered

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Panipat  wrote:
    My account not login without security code but my email not registered

    You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

     

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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