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Forum Discussion
I can't log in on my Android mobile app; the code I receive is getting rejected.
When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
The error message is this:
Login failed
The code you entered is invalid. Try again.
Nancy
Dropbox Staff
Dropbox StaffThanks for the screenshots, Frank! If you’re not on a free Basic account with more than 3 devices currently linked to it, can you reinstall the Dropbox mobile app and let me know if you still receive the same error after that?
Hi Nancy, I did this before. I have Dropbox free Basic and I have 3 Devices connectet including my tablet. I use Dropbox since (I guess) 2006 this way
"before" means, I tried, if this will repair the problem. A few weeks before, I could use Dropbox from all my devices (Mobilfone, PC, Tablet)
I have a free Baxic account since 2006 or so. Since that time, I have connectes 3 devices. 2 weeks ago, Dropbox did well. Today it was disconnectes automaticly. I tried everything, also a new installing. So I did, what you recommended to me. After reinstalling I received the same error.
- Nancy
Thanks for clarifying that, Frank. Are you absolutely sure there’s no typo when inserting your email address or password?
What I’d suggest as the next step, as a test, is to reset your Dropbox password and tell me if you can log in then.
The email address and password are both correct. Only after 5-6 attempts does the system think that the email address does not exist or that the password is incorrect.
In the various attempts I entered the code partly by copying and pasting, partly by typing directly - to prevent possible spaces being entered.
Next I'll try to implement your suggestion and then get back to you.
