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Forum Discussion

Frank Doebbelin's avatar
Frank Doebbelin
New member | Level 1
23 hours ago

I can't log in on my Android mobile app; the code I receive is getting rejected.

When I log in on my Android tablet, the newly sent code at the two factor authentication is recognized as incorrect. I tried it several times with a code that kept being requested again and again. At...
Account Access
Android
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum about this, Frank Doebbelin.

To look into this further, can you send me a screenshot of what you see when trying to sign in to your Dropbox account, before and after entering the code? 

If there’s your email address showing, please make sure to mask it first. 

Give me a nudge, when you’re ready.

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