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lerakut's avatar
lerakut
Explorer | Level 4
2 months ago

I can't access my Dropbox Plus account; a one-time code is sent to my old address.

Hello, I have the following problem. My Dropbox Plus account is linked to an email address that no longer exists because it was changed. When logging in, the code is sent to this old email address...
Account Access
emails
Security
lerakut's avatar
lerakut
Explorer | Level 4
Hello,

thank you for your response. Unfortunately, it still doesn't work. And when I click the link, I'm prompted again to enter a code, which is sent to the email address I can't access. How can I log in without the code, or is there a way to change the email associated with my account without logging in?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

I'm afraid neither of these options is possible, lerakut. 

 

You didn't mention though, can you access the email address that you see here? If yes, I can send you an email there and we can look into this internally.

  • lerakut's avatar
    lerakut
    Explorer | Level 4
    2 months ago
    Hello, yes I can access that adresse.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks, lerakut!

       

      I just sent you an email to that address, so we'll continue there.

      • Blu3's avatar
        Blu3
        New member | Level 2
        2 months ago
        I can't access my Dropbox account; a one-time code is sent to my old address can you help me

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