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Juliane01's avatar
Juliane01
Explorer | Level 4
2 years ago

How to disable two step verification

Hi all, I have an issue to login in dropbox. I have always been able to log in without a two-step verification (6 digit verification code). Unfortunately, the last time I logged in, I clicked on th...
Dropbox Passwords
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

This email is generally sent if the Dropbox site is accessed and logged in from an unknown location, or if using a VPN, along with other security detection methods.

 

Setting the network to public or private shouldn't make any difference when it comes to logging into the site.

Juliane01's avatar
Juliane01
Explorer | Level 4
2 years ago
Hi Jay,
I started using Dropbox and logged in without the code many years. 4 weeks ago I logged in in the same location and I was asked if "public" or "private". After I clicked wrong "public" I got this code via email. Now it's not possible to log in without the code in every locations. I'm lost...!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hello Juliane! Hope it’s OK to jump in, too. 

     

    Do you mind sending over a screenshot of the prompt you receive each time you wish to enter your Dropbox account? Just make sure you’ve hidden your email address, before uploading it here.

    • Juliane01's avatar
      Juliane01
      Explorer | Level 4
      2 years ago

      Hi Nancy,

      oh yes, great thx to find a solution too!

      here you see my log in screen. First you see the general log in site, second picture is the photo of the security code I get via email. (pictures in German, hopefully it's okay for you).

      Best regards

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Juliane01, just wanted to give you some info on this as well.

         

        Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification.

         

        You can read more about it here.

         

        At the moment, there's no way to disable this email, but we appreciate your feedback and I'll happily pass it along to our team.

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