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Forum Discussion
How to disable two step verification
Hi all, I have an issue to login in dropbox.
I have always been able to log in without a two-step verification (6 digit verification code). Unfortunately, the last time I logged in, I clicked on th...
Jay
Dropbox Staff
Dropbox StaffHi Juliane01, thanks for messaging the Community.
Are you referring to the code sent to you via email, or the verification code from a security app?
This will help me to assist further!
- Hi Jay,
yes it's the code, which is sent by email.
Best regards - Jay
This email is generally sent if the Dropbox site is accessed and logged in from an unknown location, or if using a VPN, along with other security detection methods.
Setting the network to public or private shouldn't make any difference when it comes to logging into the site.
- Hi Jay,
I started using Dropbox and logged in without the code many years. 4 weeks ago I logged in in the same location and I was asked if "public" or "private". After I clicked wrong "public" I got this code via email. Now it's not possible to log in without the code in every locations. I'm lost...!- Nancy
Hello Juliane! Hope it’s OK to jump in, too.
Do you mind sending over a screenshot of the prompt you receive each time you wish to enter your Dropbox account? Just make sure you’ve hidden your email address, before uploading it here.
