How can I remove external collaborators from my Dropbox team?
I just created a new Business account and set up all the initial members. One of the people accidently selected the Merge option when responding to the invite and of course that did not go well. So...
Seems like the MERGE option needs a little more clarity as to the results of the option.
I actually DELETED him and fortunately transferred all his files to myself as owner so I was able to give him access and he set up his original account and transferred them back.
As I said, I gave him access to my new site using a new email address to keep them separate. But now I am stuck with all these collaborators that I need to remove and apparently no way to remove them. I don't care if they have access to existing files or not. And regardless of how they got there, as admin of the site I should be able to remove them from my site.
About Security and Permissions
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One of the people accidently selected the Merge option when responding to the invite and of course that did not go well. So...","body@stringLength":"880","rawBody":"
I just created a new Business account and set up all the initial members. One of the people accidently selected the Merge option when responding to the invite and of course that did not go well. So I deleted him from our site but unfortunately it deleted his entire account (VERY BAD IDEA FOR DROPBOX TO DO THIS BECAUSE SIMPLY BEING A MEMBER OF MY BUSINESS SITE SHOULD NOT GIVE ME THE POWER TO TOTALLY DELETE HIS PERSONAL ACCOUT).
\n
So we got that sorted out fortunately and re-invited him using a different email address to make sure this never happens again.
\n
And now I just noticed that I have 32 External Collaborators on the site that I assume came from him even though he was deleted. How do I remove them? There is no way that DropBox should EVER have added them as collaborators to my site. This is a serious data security risk.
I just created a new Business account and set up all the initial members. One of the people accidently selected the Merge option when responding to the invite and of course that did not go well. So I deleted him from our site but unfortunately it deleted his entire account (VERY BAD IDEA FOR DROPBOX TO DO THIS BECAUSE SIMPLY BEING A MEMBER OF MY BUSINESS SITE SHOULD NOT GIVE ME THE POWER TO TOTALLY DELETE HIS PERSONAL ACCOUT).
\n
So we got that sorted out fortunately and re-invited him using a different email address to make sure this never happens again.
\n
And now I just noticed that I have 32 External Collaborators on the site that I assume came from him even though he was deleted. How do I remove them? There is no way that DropBox should EVER have added them as collaborators to my site. This is a serious data security risk.
\n
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Seems like the MERGE option needs a little more clarity as to the results of the option.
I actually DELETED him and fortunately transferred all his files to myself as owner so I was able to give him access and he set up his original account and transferred them back.
As I said, I gave him access to my new site using a new email address to keep them separate. But now I am stuck with all these collaborators that I need to remove and apparently no way to remove them. I don't care if they have access to existing files or not. And regardless of how they got there, as admin of the site I should be able to remove them from my site.
","body@stringLength":"651","rawBody":"
Seems like the MERGE option needs a little more clarity as to the results of the option.
I actually DELETED him and fortunately transferred all his files to myself as owner so I was able to give him access and he set up his original account and transferred them back.
As I said, I gave him access to my new site using a new email address to keep them separate. But now I am stuck with all these collaborators that I need to remove and apparently no way to remove them. I don't care if they have access to existing files or not. And regardless of how they got there, as admin of the site I should be able to remove them from my site.
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Excel files now?","moderationData":{"__ref":"ModerationData:moderation_data:364945"},"body":"
The problem is that there was no licence verification from Dropbox until now and the only licences that allow you to modify files online are Office 365 Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4 or E5.
Since we have A1 education licences, we won't be able to use this function.
They sold us Dropbox and made us think that we would be able to and now I don't see what are the benefits from using Dropbox instead of OneDrive since we don't have to pay for OneDrive with Office 365...
--------------------------------------------
So this is the fix? just like that?
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Hi, I have the same issue as the one described in a post that has the same name as mine, no solution is actually given and I need help.
I use a dropbox business account, I do have Office 365, and I have been using Microsoft Excel Online for months it was fine, but now all of a sudden it's also asking me to subscribe to Office 365 when I'm already.
Can you help me please, thank you,
Kido
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Could you just confirm for me if you currently have one of the licenses required by Microsoft to be able to use the integration with the Business subscription? You can find the list of licenses from this article here.
\n
If you do have one of these licenses and are still having issues with using the integration, please let me know and we can look into this further.
\n
Let me know - thanks!
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I am having the same problem on a client's business account. Editing docs in dropbox online for months and now just stopped with no warning. I have a Office Home and Business product licence but it seems this is not good enough. This looks like Microsoft trying to push you on to their more expensive 365 platform and bad customer service from Dropbox as there as they don't tell you this is the case.
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Not sure why it just started happening a few days ago. I have another Dropbox account that I have no problem getting into without Microsoft Business.
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As of last week, whenever myself or anyone else in our dropbox group attempt to use Microsoft Office Online it gives a message of
\"You don't have an Office license
Your Office 365 account does not have an Office license assigned to it\"
Up until last week we did not have this problem. We never had bought an office license to use this. Is this a change in dropbox policy? What do I need to do to get these functional again?
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One way around this is to contact your team admin to ensure they have the necessary license for the Business team.
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Alternatively, if you have a separate, personal, Dropbox account, you can copy the documents in question accross and edit them from the personal account to then re-upload to the Business one.
\n
Let me know if I can help with anything else!
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@Celeste2 What is the necessary license for the business team?
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Welcome to our Community and thanks for your question.
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When in a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5). If you're using a tablet larger than 10\", Microsoft requires that you have an O365 license to use Office applications.
Let us know if everything works for you, when you try it.
\n
Thank you!
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Our business has been using Dropbox for 5+ years. We all have Microsoft Office licenses for software downloaded onto our (50+ laptops). Do you mean to tell me that in order to continue using Dropbox we must now purchase 50+ MS365 licenses at $85/license annually, for as long as we want to use Dropbox?
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Hello JKRW, thank you for your first comment to our Community!
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You could alternatively, edit locally and drop the files back into Dropbox after any edition to sync them.
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I have Microsfot Office 365 - it has been working until I shared my problem here.
Many thanks for your help,
Kido
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