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Forum Discussion
How can I access a Dropbox account tied to a dead email?
I began working with Dropbox 3-4 years ago, using a Cox email account. 2 years ago I upgraded to Plus. Last year we dropped our Cox internet for AT&T, but I failed to change my Dropbox email address....
Jay
Dropbox Staff
Dropbox StaffHi Fiasco, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
