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Originalwarby's avatar
Originalwarby
Explorer | Level 3
3 years ago

Hacked account - email address changed

Please help!   Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before...
Account Access
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  • Rich's avatar
    Rich
    3 years ago
    Originalwarby wrote:

    Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Xxxggghhh917's avatar
Xxxggghhh917
Explorer | Level 3
We've recently had several company dropbox accounts hacked. They login change the email to the account and we can no longer access the accounts. I'm wondering how to stop this and if it's possible for the hacker to upload a malicious file and all the computers syncing with our dropbox now have that file downloaded onto their synced machine.

Any advice is greatly appreciated.

Any help would be greatly appreciated.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Xxxggghhh917, I'm really sorry to hear about this.

 

What you mentioned is a possible scenario, I'm afraid, if these people now have access to the accounts.

 

Are these accounts members of a Dropbox Business team?

 

If so, have you reached out to our support team for further assistance?

  • Xxxggghhh917's avatar
    Xxxggghhh917
    Explorer | Level 3
    2 years ago

    No they are individual accounts sharing one folder with all of our content.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Xxxggghhh917, since the accounts are all individual ones, then you'd need to submit a ticket from the email address linked to each individual account that was compromised. 

       

      You can do this, using this page. 

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